Nancy K. Ferrell, Ph.D.


“Helping people transform conflict since 1985.”  I have provided conflict resolution and mediation services to businesses, individuals, organizations and communities since 1985.  I believe that conflict resolution and mediation skills are 21st century life skills.  My professional objective is to provide effective and affordable services to the largest number of people possible.


December 1994       Texas A&M        Commerce, Texas

Ph.D. in Adult and Continuing Education

August 1984          Texas A&M        Commerce, Texas

MS in Adult and Continuing Education

May 1972     Southwestern Baptist Theological Seminary

MRE in Religious Education

May 1969     Florida State University  Tallahassee, Florida

BA in Business Management

Professional experience

1985 to Present  Professional Services & Education – Dallas, Texas

  • Private Mediator and Trainer


  • Courses offered annually in Basic Mediation, Family Mediation, Transformative Mediation, Seven Habits of Highly Effective People, Building Trust, and Resolving Conflict in the Work Place.


  • Courses custom designed to meet needs of clients:  including U. S. Department of Agriculture, U. S. Environmental Protection Agency, Arthur Anderson, Texas Christian University, Celanese, Wilshire Baptist Church, Preston Hollow Presbyterian Church, Texas State Technical College, and Weyerhaeuser.


  • Training Contracts performed for Dispute Mediation Service, El Centro College, Richland College, and Baptist General Convention of Texas.


  • Mediation Services performed for U. S. Postal Service, U. S. Equal Employment Opportunity Commission, U. S. Department of Justice, and Baptist General Convention of Texas.


  • Private mediator for family, real estate, employment, contract, and faith community disputes.


  • Served as Arbitrator for the Dispute Settlement Board for Ford Motor Company.


    Nov 1995 – Sept 1996   U. S. Department of Justice        Washington, D.C.

    Mediator (GM14)

    • Served in Alabama on the U. S. Attorney General’s Church Burning Response Team.


    • Provided on site conflict resolution in communities where churches were burned.

    Sept 1985 – Oct 1995 U. S. Department of Justice      Dallas, Texas Mediator and Trainer (GM 14)

    • Served in Texas and Oklahoma as a mediator in civil rights cases.


    • Provided on site conflict resolution in communities where civil rights violations were alleged.


    • Served as a faculty member to design and implement training courses on preventing and responding to violence, conflict resolution and mediation.


Additional professional activities

January 2010 and May 2011 conducted Basic Mediation Training in Dallas, TX

August 2011 conducted Family Mediation Training in Dallas, TX

November 2009 conducted “Mediator Ethics and Mindfulness” training in Dallas, TX

Presenter at Texas Association of Mediators annual conference in Dallas, Texas, February 2009, “Hospitality and Mediation.”

Article Published, “Tips from the Top:  The Parable of the Blue Reflector for Mediators.”  The Texas Mediator Volume 22, Issue 3, Winter 2008.

Presenter at Association for Conflict Resolution annual meeting in Austin, Texas,  September 2008, “Forgiveness & Healing” Skills for Mediators.

Presenter at Dallas County Courts Coordinators and Administrators Annual Training, September, 2008 on “Dealing with Difficult People” sponsored by Dallas Bar Association.

Presenter at Texas Association of Mediators Annual Conference, February 2008, on “Forgiveness & Healing” Skills for Mediators.

Presenter at State Bar of Texas ADR Annual Conference, October 2007, on “transformative Mediation.”

Since 1985, mediated over 1000 cases dealing with public, private, civic, employment, contract, family, and faith community disputes.

Conducted conflict resolution seminars in Switzerland in 2000 and 2003.

Franklin Covey Certified Facilitator for the Seven Habits of Highly Effective People and Building Trust seminars.  

Conduct the For Kids’ Sake class in cooperation with Dallas and Kaufman County Family Courts for parents filing for divorce or custody modification.

Professional memberships

Association for Conflict Resolution, National Member

Texas Association of Mediators, Member

Texas Mediation Trainers Roundtable, Board Member

Texas Mediator Credentialing Association Credentialed Distinguished Mediator

Community activities

Oaks of Lakewood Home Owners Association, Board Treasurer

Contact Information

12222 Merit Drive, 1200
Dallas, TX 75251
Phone: 214-662-3070